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Privacy Policy and Shipping Terms

Redhill Motorcycle Werx

Your Privacy

Redhill Motorcycle Werx makes every effort to follow industry standard security measures to prevent the loss, misuse and alteration of the information under our control. Any information you submit via forms, email, or orders is used by Redhill Motorcycle Werx to personally assist with your customer service. We do not make this information available to third parties, and we do not share your email address with anyone. Any correspondence you may receive from us is either directly related to an order you placed, or because you have chosen to join our mailing list.

Correcting /Updating Your Contact Information

You can update your contact information with Redhill Motorcycle Werx at any time, just email your request to info@redhillmotorcyclewerx.com.

Security

Our order processing is done through Authorize.Net, E-Commerce, a secure online order processor. All transactions are secured using the latest Secure Sockets Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on a secure server. It cannot be read in transit. For your safety, we do not store your credit card number on our server. If you prefer not to order online using your credit card, you are welcome to call and place your order over the phone or by fax. 303-823-6363.

Shipping Terms and Conditions:

All orders are verified at 12:00a.m. m.s.t. and not processed until the next business day (mon.-fri.). Please be advised that we cannot guarantee expedited shipping and all orders are subject to availability. All orders will be shipped within 24 to 36 hours of receipt.

How will my order by shipped?

Domestic orders are shipped UPS Ground; international via USPS

How will my order by shipped?

Domestic orders are shipped UPS Ground; international via USPS

What shipping charges will be added to my order?

 

  • * Domestic $10.95
  • * Canada $19.95
  • * International $24.95

When will I receive my order?

Please allow 3-4 weeks for delivery -- (3-6 for international orders)

International Orders:

We will except US Dollars Only

We only ship internationally, to Europe.

All others must send us the following:

 

  • * Printed Checkout with item, quantity (For clothing make sure you specify size, color and style) .
  • * Shipping Totals
  • * Money Order in U.S Dollars made out to Redhill Motorcycle Werx

Backorders:

Backordered items will be shipped as available until customer's specified cancellation date. CUSTOMER MUST ADVISE WHEN ORDERING IF NO BACKORDERS ARE ACCEPTED. Payment terms on backorders will be the same as on initial shipment. Unless otherwise directed, we will use our own discretion to cancel or consolidate backorders of minimal value.

Guarantee & Returns

Regular Orders:

We guarantee that merchandise is of high quality and free from defects. If an item does not fit properly or buyer chooses to return the item all returns must be made within 15 days of purchase for a refund, less shipping and a 20% restocking fee. No returns after 15 days. All returned items must be in origanal packaging and or in new condition. They must be sent either UPS Ground or Parcel Post Insured or it will not be accepted.

Please mail all returns to Redhill Motorcycle Werx, 4196 Ute Highway (UPS) or P.O. Box 1889 (USPS) , Lyons , CO 80540. Customer is responsible for return shipping and handling costs. All returns will be refunded /credited within 7 days of receiving the return; however please be advised that your credit card company may take up to 30 days to post to your account.

Exchanges:

If you received the wrong item (different than was originally ordered) or if it was received damaged, we will reimburse you for return shipping costs (standard shipping). The return item must be sent either UPS Ground or Parcel Post Insured or it will not be accepted.

*Exchanges are limited to current availability and it is best to check with Redhill Motorcycle Werx. first to make sure item is in stock.

*Exchanges must be made within 15 days of purchase. Please return item with original Order # and what item needs to be exchanged or returned.

 

 

 

 

2005 Redhill Motorcycle Werx